Our customers have the right to return the products within 14 calendar days from the date of delivery. The basic condition is that the product has not been damaged, damaged or used and is in the same condition in which you received it, ie without unsealing or violating its packaging.
Returns are not accepted for products that have been opened or used. Also for hygiene reasons, returns on products such as brushes, sponges, bulk perfumes, mascaras, etc. are not accepted.
The product will be accompanied by the invoice or the receipt of the retail purchase.
Otherwise product returns are not accepted.
You can start the return process by sending an email to firstname.lastname@example.org. In case of a defective product, please send us in the e-mail photos that will clearly depict the defect.
You can return for any reason, even if you just changed your mind. All returns must be received in the original condition in which you received the product, without damage and in a condition where the product can be resold. It is essential that you do not damage the products by testing them, do not damage their packaging and do not wash them.
Note: In case of return of products through the fault of the customer, the shipping costs are borne exclusively by him.
All our products are subject to strict quality control, so that they are delivered to you in excellent condition. However in case of a defective product, the product will be replaced with the same non-defective one, at no charge to you. It is important to check the product you received immediately and to report any defect no later than 5 days from the date of receipt.
Note: We make every effort to accurately reproduce the appearance of the products. We can not accept any responsibility for incorrect presentation of colors. Different settings on computer screens can affect the appearance of the colors of the products.